CUSTOMER CARE

QUALITY LEATHERS

 

WE ONLY USE THE VERY BEST IN GENUINE FULL GRADE ITALIAN COW HIDES LEATHERS

EACH INDIVIDUALLY SELECTED FOR THEIR QUALITY, DURABILITY AND MINIMAL BLEMISHMENT.

PRODUCT DISCLAIMER

WE QUALITY ASSURE ALL OF OUR HAND-CRAFTED LEATHER PRODUCTS

ALL OF OUR HAND-CRAFTED LEATHER PRODUCTS ARE OF EXCEPTIONAL HIGH QUALITY

YOU SHOULD FIND & CONSIDER OUR HAND-CRAFTED LEATHER PRODUCTS  TO BE DURABLE, FREE FROM DEFECTS, ACCEPTABLE IN BOTH APPEARANCE & FINISH TAKING INTO ACCOUNT THE NATURE & PRICE OF OUR GOODS INCLUDING ANY STATEMENT/S REGARDING THE ITEM ON OUR WEBSITE &/OR PRODUCT LABELING.

OUR 180 DAY CONSTRUCTIONAL GUARANTEE

 

THIS GUARANTEE APPLIES TO ALL HARDWARE AND CONSTRUCTIONAL DETAIL OF YOUR HAND-CRAFTED LEATHER ITEM,

INCLUDING (FREE OF CHARGE) THE REPLACEMENT OF ANY MACHINE FITTED PRESS STUD &/OR STUDDED ATTACHMENT,

BUCKLE, STUDS/SPIKES & FIXTURES SHOULD THEY BE SHOWN TO BE DEFECTIVE IN MATERIAL &/OR CONSTRUCTION ON YOUR ITEM & WITHIN THE FIRST 180 DAYS OF RECEIVING YOUR ITEM FROM DEMONMETALS.

 

 

THIS WARRANTY IS ONLY VALID FROM THE DAY THE CUSTOMER RECEIVES THEIR ITEM

& INCLUDES ALL STANDARD RETURN ITEM POSTAGE AND HANDLING COSTS.

 

CLAUSE 1 – THE ITEM’S DEFECT MUST BE FOUND WHILST THE ITEM IS IN GENERAL EVERYDAY USE.

 

CLAUSE 2 – THE ITEM’S DEFECT MUST BE FOUND WHILST WITHIN THE FIRST 180 DAYS OF THE CONSUMERS OWNERSHIP OF THE ITEM.

 

CLAUSE 3 – THE ITEM WILL NO QUALIFY FOR & VOID DEMONMETALS 180 DAY CONSTRUCTIONAL GUARANTEE

IF THE ITEM’S DEFECTS IS FOUND WHILST THE ITEM IS ENGAGED IN NON-GENERAL EVERYDAY USE, WHICH INCLUDES, FOR EXAMPLE, SPORTS/EXTREME SPORTS, PHYSICAL ACCIDENTS, PUBLIC GATHERINGS/FESTIVALS &/OR EVENTS ETC.

ORDER PROCESSING TIMES

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ALL OF OUR LEATHER ITEMS ARE INDIVIDUALLY HAND-MADE DIRECTLY FROM OUR LEATHER COWHIDES

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ORDERS RECEIVED DURING BUSINESS HOURS - START BEING PROCESSED - WITHIN 24 TO 48 HOURS

ORDERS RECEIVED OUTSIDE OF OUR BUSINESS HOURS - START BEING PROCESSED - THE NEXT BUSINESS DAY

* STUD & SPIKES & SMALLER LEATHER ITEMS - TAKE LESS TIME TO PROCESS -  (USUALLY A DAY)

LARGER STUDDED/SPIKED LEATHER ITEMS - TAKE LONGER TO PROCESS  - (1 TO 3 DAYS)

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THESE TIMES INCLUDE THE ORDER BEING FULLY  HAND-MADE (LEATHERS), PROCESSED & DISPATCHED

+ TIMES SUBJECT TO ORDER DEMAND

CHANGE OF MIND & CASH REFUNDS

WE DO NOT ISSUE CASH REFUNDS FOR ANY ITEMS THAT WE SELL

IF YOU CHANGE YOUR MIND AFTER YOU HAVE PURCHASED YOUR ITEM/S WITH US

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