WELCOME TO OUR CUSTOMER SUPPORT PAGE
THIS PAGE IS DESIGNED TO PROVIDE YOU, AS THE CONSUMER, WITH OUR COMPANIES POLICY INFO THAT WE THINK YOU SHOULD KNOW
PRODUCT QUALITY AND MANUFACTURING POLICY DISCLAIMER
ALL OF THE LEATHER ITEMS ARE MAKE ARE INDIVIDUALLY MEASURED, CUT AND CRAFTED TO ORDER
FROM GENUINE 7 - 8 oz FULL GRADE COWHIDE LEATHER THAT WE KEEP ONSITE AT OUR WORKSHOP
THIS MAKES EACH OF OUR HAND-CRAFTED ITEMS UNIQUE !
AS NO TWO ITEMS THAT WE CREATE THE EVER SAME
WE QUALITY ASSURE THAT ALL OF OUR HAND-CRAFTED LEATHER GOODS ARE DURABLE & FREE FROM DEFECTS,
ACCEPTABLE IN APPEARANCE & FINISH TAKING INTO ACCOUNT THE NATURE & PRICE OF OUR GOODS,
THIS INCLUDES ANY STATEMENTS AND/OR DETAILS LISTED ON OUR WEBSITE & ITEM PRODUCT LABELING.
DEMONMETALS 180 DAY CONSTRUCTION WARRANTY
THIS OUR DEMONMETALS 180 DAY CONSTRUCTIONAL WARRANTY
APPLIES TO ALL OF THE HARDWARE ITEMS AND CONSTRUCTIONAL DETAIL WHICH IS INCLUDED
IN THE MANUFACTURING OF EACH OF OUR HAND-CRAFTED GENUINE LEATHER ITEMS
THIS WARRANTY COVERS THE REPLACEMENT OF ANY HAND FITTED AND/OR MACHINE FITTED
PRESS STUDS, BUCKLES, KEEPERS, STUDS, SPIKES, ATTACHMENT/S, FIXTURES, EMBELLISHMENTS
THIS WARRANTY IS A FREE OF CHARGE SERVICE THAT WE PROVIDE TO EACH OF OUR CUSTOMERS
SHOULD IT BE SHOWN THAT THE ITEM INVOLVED HAD A DEFECT IN ITS CONSTRUCTION
THIS WARNTY IS ONLY VALID FOR 180 DAYS STARTING FROM THE FIRST DAY THAT THE PURCHASER RECEIVES THE ITEM.
THIS WARANTY INCLUDES ALL PROCCESSING AND STANDARD RETURN POSTAGE COSTS FOR THE ITEM TO BE SENT BACK TO THE PURCHASER
AFTER THE ITEM'S PART HAS BEEN REPLACED AND/OR FIXED
(WHICHEVER IS THE MOST EFFECTIVE AND COST EFFICIENT FOR THE ITEM)
180 CONSTRUCTUCTION WARRANTY - CONDITIONS
TO QUALIFY AND CLAIM THIS WARRANTY YOUR ITEM NEEDS TO SHOW THE FOLLOWING:
(1).– THE ITEM’S DEFECT MUST BEEN FOUND WITHIN ITS FIRST 180 DAYS OF THE PURCHASER RECEIVING THE ITEM.
(2). – THE ITEM’S DEFECT MUST HAVE BEEN FOUND WHILST THE ITEM WAS IN "GENERAL EVERYDAY USE".
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WARRANTY DISCLAIMER CLAUSES
(1). - THIS GUARANTEE APPLIES TO 1 INDIVIDUAL PART, PER ITEM.
EXAMPLE: 1 BUCKLE PER ITEM, 1 KEEPER PER ITEM, ETC
(2). - THE ITEM WILL NOT QUALIFY FOR THIS WARRANTY IF THE ITEM’S DEFECTS IS FOUND TO HAVE OCCURRED WHILST THE ITEM WAS ENGAGED IN (AND NOT LIMITED TO) ANY OF THE FOLLOWING NON-BASIC GENERAL EVERYDAY USE ACTIVITIES:
- EXTREME SPORTS AND SPORTING ACTIVITIES
- PERSONAL, PUBLIC AND TRANSPORTATION ACCIDENTS
- PUBLIC GATHERINGS/CONCERTS/FESTIVALS/MUSIC EVENTS
- A SEX ACT/S.
- GLOBAL NATURAL DISASTERS AND/OR EXTREME WEATHER EVENTS.
(3). - ITEMS THAT WE HAVE PREVIOUSLY BEEN REPAIRED WILL NOT BE COVERED BY THIS 180 DAY CONSTRUCTION GUARANTEE FOR A SECOND TIME FOR THE SAME CONSTRUCTIONAL PART.
EXAMPLE: A BUCKLE THAT HAS BEEN REPLACED WILL NOT QUALIFY TO BE REPLACED A SECOND TIME. ADDITIONAL BUCKLE REPLACEMENTS WILL BE AT THE COST OF THE OWNER, INCLUDING PROCCESSING AND RETURN POSTAGE COSTS.
(4). - ANY ITEMS THAT WE RECEIVE AND THAT ARE SHOWN TO HAVE BEEN PRE-TAMPERED WITH AND/OR ATTEMPTED TO BE REPAIRED BY AN OUTSIDE SOURCE (PERSONS NOT EMPLOYED AT DEMONMETALS) AUTOMATICALLY VOID THIS 180 DAY CONSTRUCTION WARRANTY AND WILL NOT QUALIFY FOR OR RECEIVE THIS SERVICE.
ORDER PROCESSING TIMES
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ALL OF OUR LEATHER ITEMS ARE INDIVIDUALLY HAND-MADE
DIRECTLY FROM OUR LEATHER COWHIDES
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ORDERS RECEIVED DURING BUSINESS HOURS - START BEING PROCESSED - WITHIN 24 TO 48 HOURS
ORDERS RECEIVED OUTSIDE OF OUR BUSINESS HOURS - START BEING PROCESSED - THE NEXT BUSINESS DAY
* STUD, SPIKES & SMALLER LEATHER ITEMS - TAKE LESS TIME TO PROCESS - (USUALLY A DAY)
LARGER STUDDED/SPIKED LEATHER ITEMS - TAKE LONGER TO PROCESS - (1 TO 3 DAYS)
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THESE TIMES INCLUDE THE ORDER BEING FULLY HAND-MADE (LEATHERS), PROCESSED & DISPATCHED
+ TIMES ADDITIONALLY SUBJECT TO ORDER DEMAND
FOR REQUESTS TO RECEIVE A REFUND FOR AN ITEM
- PLEASE READ -
IN ACCORDANCE WITH AUSTRALIAN CONSUMER LAW
WE ARE NOT REQUIRED TO PROVIDE A REFUND, ITEM REPLACEMENT OR ITEM DESIGN EXCHANGE FOR AM ITEM
IF A CUSTOMER CHANGES THEIR MIND AFTER THEY HAVE PURCHASED IT.
- YOU MAY HOWEVER CHOOSE TO RECEIVE A FULL REFUND OR AN ITEM EXCHANGE,
IF THE ITEM THAT WE SUPPLY TO YOU HAS A MAJOR PROBLEM WITH IT.
THE DEFINITION OF A "MAJOR PROBLEM" IS WHEN AN ITEM THAT WE SUPPLY TO YOU
- (A) HAS A PROBLEM WITH IT, WHICH WOULD HAVE STOPPED SOMEONE FROM BUYING IT, IF THEY HAD OF KNOWN ABOUT IT BEFORE PURCHASE.
- (B) IS UNSAFE
- (C) IS SIGNIFICANTLY DIFFERENT FROM THE ITEMS DESCRIPTION (OR SAMPLE) STATED ON OUR WEBSITE, LISTED IN OUR ADVERTISING CAMPAIGN/S,
INCLUDING SOCIAL MEDIA AND THIRD PARTY PROMOTIONS
- (D) DOES NOT DO WHAT WE SAID IT WOULD
- (E) IS NOT WHAT YOU ASKED FOR
- (F) HAS A PROBLEM WITH IT AND IT CANNOT BE EASILY BE FIXED.
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CHANGE OF MIND & CASH REFUNDS
ALL SALES ARE FINAL!
WE DO NOT ISSUE OR OFFER ANY CASH REFUNDS
FOR ANY OF THE ITEMS THAT WE MANUFACTURE AND SELL
FOR IF YOU CHANGE YOUR MIND
AFTER YOU HAVE BOTH PURCHASED AND RECEIVED YOUR ITEM/S FROM US
EVEN IF YOUR ITEM IS STILL IN ITS ORIGINAL PACKAGING.
PLEASE CHOOSE YOUR SIZES WISLEY