Customer Support
As We Always Strive To Give You The Very Best
In Hand-Crafted Genuine Leather Studded And Spiked Metal Gear,
HADES (USA) Vegan Leather Footwear & Customer Service
Demonmetals Is A 100% Secure PayPal Payment Website
If You Would Like To Make Your Purchase With Us Via Another Payment Method
Example: Direct Bank or PayPal Deposit
Just Drop Us A Message At Our Contact Page And Let Us Know
As We Would Be Happy To Help Arrange An Alternative Payment Method For You
We Offer A 180 Day Constructional Guarantee
On Each Of Our Hand-Crafted Leather Products
Our Leather Manufacturers Express Warranty
This Warranty Is Valid For All Of The Construction Detail Of Your Hand-Crafted Item.
This Warranty Includes
The Attachment of any Machine Pressed Studs, Snap/Press Stud Attachments and the Quality of Your Buckle.
This Warranty is Valid from the Day You Receive Your Order.
When a Manufacturing Constructional Defect is Brought To Our Attention.
We Will Repair this Defect For You - No Questions Asked and Free of Change
Including the Free Replacement of Any Hardware
Demonmetals Studio & Workshop
We Are Located In The South/Eastern Suburbs Of Melbourne, Australia
Established in 2005
We Operate As An Online Store
We Do Not Currently Have A Physical Shop
All Of Our Hand-Crafted Studded Leather Items Are Individually Hand-Made & Made To Order
We Do Not Hold Excessive Stock
For Some Custom Orders We May Require A Pre-Booked Meeting At Our Office / Workshop
Depending On Your Custom Item's Details
However For Most Custom Orders
The Details That We Require To Construct Your Item For You
Can Usually Be Forwarded To Us Via Email
Our Hand-Crafted Leathers
We Only Use The Very Best
In Genuine 2.8 Full Grade Leather Cow Hides
With Each Of Our Cow Hides Being
Personally Hand Selected For Quality, Durability
And Minimal Blemish
By Head Management of Our Demonmetals Staff
Leather Item Order Processing
* Leather Item Orders We Receive During Business Hours
Start Being Processed - Within 24 to 48 Hours
* Leather Orders We Receive Outside of Our Business Hours
Start Being Processed - The Next Business Day
* Stud Sales & Smaller Leather Items
Take Less Time To Process & Dispatch (Usually A Day)
* Larger Studded/Spiked Leather Items
Example: Belts Take Slightly Longer To Process & Dispatch
(1 To 3 Days)
These Times Include Your Order Being Fully Completed,
Processed & Dispatched
(Subject To Order Demand)
Office Hours
(Enquiry Replies)
Mon to Fri - 10am to 3pm
Workshop Hours
Mon to Fri - 9am to 5pm
Saturday - 9am to 4pm
Seasonally We Extend
Our Manufacturing Times
To Keep Up With The Demand
For Both
Our Studded/Spiked Leather Items
& Hades (USA) Footwear
We Provide For You
We Make It - We Send It !!
We Don't Stuff Around With Double Handling
And With Orders Waiting In Processing Sections For Days
* Once Your Order Has Been Fully Completed
Your Order Is Then Sent To You
(On The Same Day Of It's Completion)
Our Dispatch Times Include
Monday to Friday at 10am, 1pm & 5pm
Saturday's At 10am to 2pm
Postage And Shipping
Free Shipping Applies to All Website Orders Over $150
T's & C's for this free shipping policy include the following..
This policy only applies to orders within Australia
and that total over $150 Aus Before Shipping Costs
This Free Shipping Policy is subject to change without notice
and Does not apply to custom orders
Website Orders Under $100 Aus
$12 Delivery Applies For All Australian Delivery Areas
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International Deliveries
Are Subject To Additional Postage Costs
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Our Global Postage Service Includes
-------------------------
Express Postage Shipping
Delivery Times Depend On Your Area/Country
- Next Business Day Delivery
For All Australian Metro Areas
- 2 to 3 Days Delivery
For Australian Country Areas
- Between 5 To 10 Days Delivery
For Most International Capital Areas
--------------------------
Signature Is Required On The Delivery Of Your Order
* Registered Parcel Delivery
-------------------------
* Parcel Tracking with Online Postal Tracking Link
Is Issued With Your Orders Postage
----------------------------
All Of Our Above Shipping Information
Is Provided and Sent Out To You
In Your Order's Personalized Shipping Email
That We Send You
On The Same Day That Your Order Is Dispatched To You
Product Disclaimer
We Quality Assure All Of Our Hand-Crafted Leather Products
All Of Our Hand-Crafted Leather Products
Are Of Exceptional High Quality
You Should Find & Consider
All Of Our Hand-Crafted Leather Products Are Durable
& Free From Defects, Acceptable In Both Appearance & Finish
Taking Into Account The Nature & Price Of Our Goods
Including Any Statement/s Regarding The Item On Our Demonmetals Website & Product Labeling.
Delivery Address Change
(When Applicable)
If you have entered the wrong address to your order
or if you would like your order sent to be sent to a different name
&/or address, as a gift.
This request must be brought to our attention asap.
- Preferably No Later than 12 hours after you have placed your
Order with us here at Demonmetals
This request can be done so via our
“Contact Us” Page
Your delay in forwarding us your request
May result in us not being able to add your request to your order.
As your order may have already been dispatched & posted
Leather Item Cash Refunds
We Do Not Issue Any Cash Refunds
For Any Of Our Leather Items &/or Products
If You Change Your Mind After You Have Placed Your Order &/or Received Your Order From Us
WE OFFER 1 SIZE EXCHANGE PER ITEM
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Terms and Conditions Disclaimer
The Item's - Physical Condition
All and Any Leather Items
Which May Need To Be Exchanged To Us For A Different Size
Must Be In Their Original, Unused & Undamaged Condition.
If Your Originally Purchased Leather Item Is Sent Back To Us For A Size Exchange
And Is Shown To Have Been Already Worn &/or Damaged.
Your Item Will Not Be Exchanged.
If This Is Shown To Be The Case You Will Receive A Follow Up Email From Us,
Explaining To You That Your Item Has Shown To Be Either Pre-Worn &/or Damaged
And That Your Originally Purchased Leather Item Will Not Be Processed For A Size Exchange.
Your Request To Have Your Item Exchanged For A Different Size
Will Then Not Be Issued To You
And Your Original Purchase Item Will Then Be Posted Back To You & At Your Own Cost.
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Size Exchange Costs
The Following Is To Be Paid In Full & In Advance By The Items Purchaser
To Be Able To Receive A Size Exchange For Their Item From Us.
As You Would Expect - The Purchaser Is To Pay -
For The Original Purchased Item To Be Posted Back To Us To Be Exchanged For A Different Size.
Then We Also Need The Purchaser To Pay To Us In Full
For The Completed Exchange Item's Full Return Postage Cost
So We Can Then Send Your New Exchanged Item Back To You.
In Australia - Return Postage Cost Sent To Within Australia
Is Currently
$15 Aus - Per Item
(For Most Items)
- T's & C's For Items Over 500 grams and International Postage Applies -
For Further Details Regarding Exchange Item Costs
Please Feel Free To Contact Us.
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Time Limit Policy
The Purchaser Of The Item Must Notify Us Within 7 Days
If They Require An Item That They Have Purchased From Us To Be Exchanged For A Different Size
* Some Exceptions Apply
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Custom Orders Are Always Welcome !
We Are Capable Of Providing Custom Orders
Whether Just For A Single Item Or For Multiple Items
Our Process Is ...
We Will Ask You All The Relevant Questions That We Require
To Make Sure That Your Item/s Are Constructed/Made To Your Particular Size And Specifications
------------------
Occasionally Some Custom Orders Do Require
(But Not Always)
A Meeting At Our Workshop To Be Conducted
To Help Us Get More Detail Of The Item You Require
These Meetings Are Held By Appointment Only
