We Offer A 180 Day Constructional Guarantee
On All Of Our Hand-Crafted Demonmetals Leather Items
Terms & Conditions Apply

Customer Support

As We Always Strive To Give You The Very Best
In Hand-Crafted Genuine Leather Studded And Spiked Metal Gear,
HADES (USA) Vegan Leather Footwear & Customer Service

Demonmetals Is A 100% Secure PayPal Payment Website

If You Would Like To Make Your Purchase With Us Via Another Payment Method

Example: Direct Bank or PayPal Deposit

Just Drop Us A Message At Our Contact Page And Let Us Know

As We Would Be Happy To Help Arrange An Alternative Payment Method For You

We Offer A 180 Day Constructional Guarantee

On Each Of Our Hand-Crafted Leather Products

Our Leather Manufacturers Express Warranty

This Warranty Is Valid For All Of The Construction Detail Of Your Hand-Crafted Item.

This Warranty Includes

The Attachment of any Machine Pressed Studs, Snap/Press Stud Attachments and the Quality of Your Buckle.

This Warranty is Valid from the Day You Receive Your Order.

When a Manufacturing Constructional Defect is Brought To Our Attention.

We Will Repair this Defect For You - No Questions Asked and Free of Change

Including the Free Replacement of Any Hardware

Demonmetals Studio & Workshop

We Are Located In The South/Eastern Suburbs Of Melbourne, Australia 

Established in 2005

​We Operate As An Online Store

We Do Not Currently Have A Physical Shop

All Of Our Hand-Crafted Studded Leather Items Are Individually Hand-Made & Made To Order

We Do Not Hold Excessive Stock

 

For Some Custom Orders We May Require A Pre-Booked Meeting At Our Office / Workshop

Depending On Your Custom Item's Details

However For Most Custom Orders

The Details That We Require To Construct Your Item For You 

Can Usually Be Forwarded To Us Via Email

Our Hand-Crafted Leathers

We Only Use The Very Best

In Genuine 2.8 Full Grade Leather Cow Hides

With Each Of Our Cow Hides Being

Personally Hand Selected For Quality, Durability

And Minimal Blemish 

By Head Management of Our Demonmetals Staff

Leather Item Order Processing

* Leather Item Orders We Receive During Business Hours

Start Being Processed - Within 24 to 48 Hours

* Leather Orders We Receive Outside of Our Business Hours

Start Being Processed - The Next Business Day

* Stud Sales & Smaller Leather Items

Take Less Time To Process & Dispatch (Usually A Day)

* Larger Studded/Spiked Leather Items

Example: Belts Take Slightly Longer To Process & Dispatch

(1 To 3 Days)

These Times Include Your Order Being Fully Completed,

Processed & Dispatched

(Subject To Order Demand)

Office Hours

(Enquiry Replies)

Mon to Fri - 10am to 3pm

Workshop Hours

Mon to Fri - 9am to 5pm

Saturday - 9am to 4pm

 

Seasonally We Extend

Our Manufacturing Times

To Keep Up With The Demand

For Both

Our Studded/Spiked Leather Items

& Hades (USA) Footwear

We Provide For You

We Make It - We Send It !!

We Don't Stuff Around With Double Handling

And With Orders Waiting In Processing Sections For Days

 

* Once Your Order Has Been Fully Completed

Your Order Is Then Sent To You

(On The Same Day Of It's Completion)

Our Dispatch Times Include

Monday to Friday at 10am, 1pm & 5pm

Saturday's At 10am to 2pm

Postage And Shipping

Free Shipping Applies to All Website Orders Over $150

T's & C's for this free shipping policy include the following..

This policy only applies to orders within Australia

and that total over $150 Aus Before Shipping Costs

This Free Shipping Policy is subject to change without notice

and Does not apply to custom orders

Website Orders Under $100 Aus

$12 Delivery Applies For All Australian Delivery Areas

---------------------------

International Deliveries

Are Subject To Additional Postage Costs

---------------------------

Our Global Postage Service Includes

-------------------------

Express Postage Shipping

Delivery Times Depend On Your Area/Country

- Next Business Day Delivery

For All Australian Metro Areas

- 2 to 3 Days Delivery

For Australian Country Areas

- Between 5 To 10 Days Delivery 

For Most International Capital Areas

--------------------------

Signature Is Required On The Delivery Of Your Order

* Registered Parcel Delivery

-------------------------

* Parcel Tracking with Online Postal Tracking Link

Is Issued With Your Orders Postage

----------------------------

All Of Our Above Shipping Information

Is Provided and Sent Out To You

In Your Order's Personalized Shipping Email

That We Send You

On The Same Day That Your Order Is Dispatched To You

Product Disclaimer

We Quality Assure All Of Our Hand-Crafted Leather Products

All Of Our Hand-Crafted Leather Products

Are Of Exceptional High Quality

You Should Find & Consider

All Of Our Hand-Crafted Leather Products Are Durable

& Free From Defects, Acceptable In Both Appearance & Finish

Taking Into Account The Nature & Price Of Our Goods

Including Any Statement/s Regarding The Item On Our Demonmetals Website & Product Labeling.

Delivery Address Change

(When Applicable)

If you have entered the wrong address to your order

or if you would like your order sent to be sent to a different name

&/or address, as a gift.

 

This request must be brought to our attention asap.

- Preferably No Later than 12 hours after you have placed your

Order with us here at Demonmetals

 

This request can be done so via our 

“Contact Us” Page

 

Your delay in forwarding us your request

May result in us not being able to add your request to your order.

As your order may have already been dispatched & posted

Leather Item Cash Refunds

We Do Not Issue Any Cash Refunds

For Any Of Our Leather Items &/or Products

If You Change Your Mind After You Have Placed Your Order &/or Received Your Order From Us

WE OFFER 1 SIZE EXCHANGE PER ITEM

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Terms and Conditions Disclaimer

The Item's - Physical Condition

All and Any Leather Items

Which May Need To Be Exchanged To Us For A Different Size

Must Be In Their Original, Unused & Undamaged Condition.

If Your Originally Purchased Leather Item Is Sent Back To Us For A Size Exchange

And Is Shown To Have Been Already Worn &/or Damaged.

Your Item Will Not Be Exchanged.

If This Is Shown To Be The Case You Will Receive A Follow Up Email From Us,

Explaining To You That Your Item Has Shown To Be Either Pre-Worn &/or Damaged

And That Your Originally Purchased Leather Item Will Not Be Processed For A Size Exchange.

 Your Request To Have Your Item Exchanged For A Different Size

Will Then Not Be Issued To You

And Your Original Purchase Item Will Then Be Posted Back To Yo u & At Your Own Cost.

 

 

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Size Exchange Costs

The Following Is To Be Paid In Full & In Advance By The Items Purchaser

To Be Able To Receive A Size Exchange For Their Item From Us.

As You Would Expect - The Purchaser Is To Pay -

For The Original Purchased Item To Be Posted Back To Us To Be Exchanged For A Different Size.

Then We Also Need The Purchaser To Pay To Us In Full

For The Completed Exchange Item's Full Return Postage Cost

So We Can Then Send Your New Exchanged Item Back To You.

In Australia - Return Postage Cost Sent To Within Australia

Is Currently

$15 Aus - Per Item

(For Most Items)

- T's & C's For Items Over 500 grams and International Postage Applies -

For Further Details Regarding Exchange Item Costs

Please Feel Free To Contact Us.

 

 

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Time Limit Policy 

The Purchaser Of The Item Must Notify Us Within 7 Days 

If They Require An Item That They Have Purchased From Us To Be Exchanged For A Different Size

* Some Exceptions Apply

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Custom Orders Are Always Welcome !

We Are Capable Of Providing Custom Orders

Whether Just For A Single Item Or For Multiple Items

Our Process Is ...

We Will Ask You All The Relevant Questions That We Require

To Make Sure That Your Item/s Are Constructed/Made To Your Particular Size And Specifications 

------------------

Occasionally Some Custom Orders Do Require

(But Not Always)

A Meeting At Our Workshop To Be Conducted

To Help Us Get More Detail Of The Item You Require

These Meetings Are Held By Appointment Only

If You Have An Event, Festival or Metal Gig/Festival Coming Up

We Would Like To Be A Part Of It With You

---------------------

We Bring Plenty Of Spiked Leather Gear

Our Merchandise Stalls Can Be Made Available

Plus We Offer To Pre-Promote Your Event For You Online Too

Contact Us Today !!